Refund policy

Return, Replacement & Refund Policy – Gulzaar Jewels

At Gulzaar Jewels, we strive to deliver high-quality products to our customers. Please read our policy carefully before making a purchase.

1. Eligibility for Return / Replacement

We only accept returns or provide replacements in the following cases:

• If the product received is damaged

• If the wrong item has been delivered

2. Mandatory Conditions

To be eligible for a return or replacement:

• An unboxing video is mandatory, clearly showing the package being opened and the issue

• The request must be raised within 24 hours of delivery

• The product must be unused and in its original packaging

3. Non-Returnable Cases

We do not accept returns or exchanges for:

• Size or fitting issues

• Slight color variations due to lighting or screen differences

• Change of mind or personal preference

• Minor design or finishing variations (as these are handcrafted products)

4. Replacement Process

Once your request is approved:

• We will arrange a replacement for the same product (subject to availability)

• If the product is unavailable, we may offer an alternative or store credit

5. Refund Policy

Refunds are only applicable in the following cases:

• If a replacement is not available

• If the order is cancelled before dispatch

Refund details:

• Refunds will be processed to the original payment method (for prepaid orders)

• Refund processing time is 5–7 business days after approval

6. Important Notes

• Requests without an unboxing video will not be accepted

• Gulzaar Jewels reserves the right to reject any request that does not meet the above conditions

7. Contact Us

To raise a request, please contact us within 24 hours of delivery:

📧 Email: [gulzaarjewels@gmail.com]

📱 WhatsApp: [6386039933]

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By placing an order with Gulzaar Jewels, you agree to this policy.